At stylesaplings.com, operated by Shivaya Enterprises, we strive to ensure you are happy with every purchase. However, if for any reason you are not satisfied, this policy outlines how cancellations, returns, and refunds are handled.

1. Order Cancellations

  • Cancellations are accepted within 15 days of placing the order, provided the order has not already been shipped or is out for delivery.
  • If the order has already been dispatched, you may refuse delivery at the doorstep.
  • Certain categories (e.g., perishable or hygiene-sensitive products) cannot be cancelled once processed.

2. Eligibility for Returns

You may request a return within 15 days of receiving the product if:

  • The item is unused, unwashed, and in original condition, with all tags and packaging intact.
  • The product is not from the following non-returnable categories:
    • Personalized/customized items
    • Undergarments or other hygiene-sensitive products
    • Clearance/discounted items

3. Process for Returns

To initiate a return:

  1. Contact Us: Email support@stylesaplings.com with your order details (order number, product name, and reason for return).
  2. Review & Approval: Once your request is reviewed, we will provide return authorization and instructions.
  3. Quality Check: Upon receiving the returned item, we will inspect it and notify you about approval or rejection.

4. Refund Policy

  • If your return is approved, the refund will be processed within 7 business days.
  • Refunds will be credited to the original payment method used.
  • Original shipping charges are non-refundable, except in cases of defective or wrong items sent.
  • Refund processing time may vary depending on your bank/payment provider.

5. Exchange Policy

  • If you wish to exchange an item (e.g., wrong size or defective product), the replacement will be processed within 7 business days of approval.
  • Exchanges are subject to stock availability.

6. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos and order details.
  • We will arrange for a free replacement or refund after verification.
  • For products covered by manufacturer warranty, please contact the manufacturer directly.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong/damaged product).
  • We recommend using a trackable courier service to ensure safe return.

8. Non-Returnable & Exempted Items

Certain products are exempt from return or refund due to hygiene or customization reasons. These will be clearly marked on the product page.

9. Contact Information

For assistance with returns, refunds, or cancellations, please contact:

Shivaya Enterprises
6488, C6, Vasant Kunj, New Delhi 110070
Email: support@stylesaplings.com