This Privacy Policy describes how Shivaya Enterprises (“Style Saplings”, “we”, “our”, “us”) collects, uses, shares, protects, and otherwise processes your personal data when you use our website www.stylesaplings.com (“Platform”).

By visiting our Platform, providing your information, or availing of any product/service offered on the Platform, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product terms. If you do not agree, please discontinue use of the Platform.

We do not offer any products or services outside India, and your personal data will primarily be stored and processed in India.

1. Data Controller

The data controller for your personal data is:

Shivaya Enterprises
6488, C6, Vasant Kunj, New Delhi 110070
Email: support@stylesaplings.com

2. Data We Collect

We may collect the following categories of information:

A. Information You Provide

  • Name
  • Date of birth (where applicable)
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment processors)
  • Any identity/address proof information you may provide when required

B. Automatically Collected Information

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed and time spent on the Platform
  • Cookies and similar tracking technologies (see Section 7)

C. Transactional Data

  • Order history
  • Payment method details (excluding full card data, which is processed via secure gateways)

3. How We Use Your Data

We use your personal data for:

  • Order Fulfillment: To process, ship, and deliver your purchases.
  • Customer Support: To respond to inquiries and resolve issues.
  • Marketing (with consent): To send offers, updates, and promotional material.
  • Improving Services: To analyse usage patterns and enhance our website and offerings.
  • Legal & Compliance: To comply with applicable laws, taxation, and fraud prevention.

4. Legal Basis for Processing

We process personal data based on:

  • Consent: For marketing communications (you may withdraw anytime).
  • Contractual Necessity: To fulfill orders and provide customer support.
  • Legal Obligation: To comply with Indian laws and regulations.
  • Legitimate Interest: To improve our services and ensure secure transactions.

5. Sharing of Data

We do not sell or rent your personal data. However, your data may be shared with:

  • Service Providers: Payment processors, courier/logistics partners, IT support providers.
  • Group Entities/Affiliates: For providing services or offers, unless you opt out.
  • Legal Authorities: Where required by law or to protect rights and security.
  • Business Transfers: In case of merger, acquisition, or sale of assets.

6. Data Retention

  • Transactional data (e.g., order, invoice, payment) – retained up to 7 years for tax and accounting.
  • Marketing data – retained until you withdraw consent.
  • Other data – retained only as long as necessary for the purpose collected or as required by law.

You may request deletion of your account via your profile settings or by writing to us. However, certain retention may apply in case of pending claims, shipments, or compliance requirements.

7. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences and enhance browsing experience.
  • Analyse website traffic and performance.
  • Deliver personalised advertisements.

You can manage or disable cookies via browser settings. For more details, see our Cookie Policy.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access, correct, or update your personal data.
  • Request deletion of your data (subject to legal obligations).
  • Restrict or object to processing in certain cases.
  • Withdraw consent for marketing at any time.
  • Data portability (receive your data in a structured format, where applicable).

To exercise these rights, contact us at support@stylesaplings.com.

9. Security Precautions

We adopt reasonable security practices to protect your personal data against unauthorised access, misuse, or disclosure. However, data transmission over the internet cannot be guaranteed as fully secure. Users are responsible for safeguarding login and password details.

10. International Transfers

Your data will primarily be processed in India. If transferred outside India, we will ensure adequate safeguards in compliance with applicable laws.

11. Consent

By accessing or using the Platform, you consent to collection, storage, and processing of your data in accordance with this Privacy Policy. You may withdraw consent by writing to us, but such withdrawal may limit access to certain services.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a notice on the Platform.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules thereunder, the Grievance Officer is:

Victor Kharkwal
Founder – Style Saplings (Shivaya Enterprises)
6488, C6, Vasant Kunj, New Delhi 110070
Phone: +91-9810901031 / +91-9810735649 (Mon–Fri, 9:00 AM – 6:00 PM IST)
Email: support@stylesaplings.com